'Lady, I don’t care if you spent $6,000, $60,000, or $6': Entitled CEO steamrolls a busy hostess when they shows up 1 hour early for their reservation, then the hostess snaps when her GM doesn't stand up for her

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Jesse Kessenheimer • Writer and Editor
Jul 30, 2025 6:00 PM EDT

In a restaurant environment, your general manager is supposed to have your back against the Karens and the Kevins, but this GM refused to aid his hostess simply because her attacker was rich. While I understand catering to the guests who have dumped more money into your establishment, there's a line that was crossed here where reasonable demands start becoming a belittling steamroll at the expense of your employees.

Perhaps this manager will think twice after losing his star hostess over an entitled CEO customer.

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  • Cheezburger Image 10535820288
    via Arturo Pena

    The image does not depict the actual subjects of the story. Subjects are models.

  • "I have a 6:45" "No, You have a "Right now" Long So I'm usually a server, but today I decided to cover a hostess shift at the restaurant I work at. We're located in a high end hotel, and
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  • the hotel is hosting some kind of work conference, so we were a little busier than normal. We're a reservation-based restaurant, especially during events like this. We try to pace
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  • out the floor to not drown the kitchen or the servers. Simple enough, right? Well, that went out the window the moment this lady walked up to the host stand.
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  • She was polite at first, but before I could even say, "Welcome in," she cut me off mid-sentence. I glance at the iPad, trying to find her name, and I asked if she had a reservation, she said no, so I looked at the iPad
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  • and found a slot for her. It was like 6:07 when this happened. so I hit her with the: "Okay, I see a 6:45 reservation-" And she immediately interrupts me: "No. You have a 'right now,' and I'd like to speak to the manager."
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  • At this point, I'm flustered because 1) I'm not used to dealing with this kind of aggressive energy, and 2) I'm a naturally shy person who tends to get talked over.
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  • But I stay respectful, excuse myself, and go to the back to look for a manager. Surprise! I can't freaking find him. So I return to the front and tell her "I'll see what I can do."
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  • That's when she hits me with: "I just spent $6,000 on a venue at the hotel for this conference, so I need to be sat NOW." Lady. I don't care if you spent $6,000, $60,000, or $6. You don't get to talk to me like that. But
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  • again..i don't tell her that, I'm shy, I let her bulldoze me, and I seat her anyway. I put her in a section close to the kitchen, hoping to minimize the damage.
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  • But of course, it doesn't stop there. The poor server who got her table? She's bu ying him too, ordering things that aren't even on the menu and just generally being impossible.
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  • Then comes the cherry on top: My general manager pulls me aside and says, "Why were you being disrespectful to that guest?" Apparently, that r de woman pulled my manager to the side and told her that I was being very r de to her when I barely exchanged any words to the lady to begin with.
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  • I explained everything. Exactly how it went down, from the second she walked up to the host stand, to the entitled attitude, to the fact that I tried to find him when she asked for him. His response? "Well, why were you a -kissing?"
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  • Like... HUH?? I literally just told you the sequence of events. I don't know who this woman is. I treated her like I treat every other guest with basic respect.
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  • It took a whole bartender for them to pull the GM to the side for him to finally see how r de that lady was to me.
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  • Eventually, the GM admitted the lady was insane but still told me we were just gonna let this slide because she's spending a lot of money at the hotel.
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  • This isn't even the first time something like this has happened to me when I've helped at the host stand. As a server, yeah I get frustrated with hosts sometimes, but honestly?
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  • After working just two hostess shifts, the amount of disrespect hosts deal with is insane. And higher ups are just ok with the team being treated like that so long as the perp has money.
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  • Yeah, best believe I'm already looking for other places to go because that's not it. Edit: Just found out she's the CEO of work conference there haha..
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  • I briefly worked in the restaurant industry. It was short-lived, not because of the hours, my aching feet, or the abysmal pay; it was because I couldn't stand the customers. For some reason, restaurant goers seem to lose all decorum when they head out into the fine dining world, and suddenly every server, hostess, and bartender must bow down at their feet as they pass. I, for one, couldn't stand being a human doormat to the dining world, so I high-tailed it out of there, just like the woman in this story. 

  • SneakySalamder6 ⚫ Used to be km at a resort hotel. Those people are even worse than normal restaurant customers. I've had to call the cops on people because they couldn't fathom room service breakfast with mimosas wasn't free
    via SneakySalamder6
  • ya_girl_jo. As a restaurant manager myself, the second and I mean like millisecond that I see a guest being aggressive, loud, or generally upset at the front I immediately interject. Hosts/servers and staff in general shouldn't have to deal with guests like that; that's what managers are there for.
    via ya_girl_jo
  • Your manager should've been available when you needed him and handled the situation from the get- go. You didn't do anything wrong but your manager s ks smh
    via ya_girl_jo

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hotel conference drama server servers ceo drama reddit story ceo restaurant host hostess Reddit company service industry
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